"The person who says it cannot be done should not interrupt the person who is doing it."
-Chinese Proverb
One year at a basketball event I was standing next to an agent who did not know who I was. I watched in horror as the agent's two assistants answered his emails and text messages for him as he met with a prospective recruit. Shouldn't his employers (his clients) have a right to expect that he is the one answering their emails/text messages for him? Don't you think that someone who tells a client they can be reached by a certain method of communication has a responsibility to ensure a response is given? Saying that you are too busy to respond to a client's question is never acceptable. If I'm a client and my employee tells me that and/or ignores my communication then I know one thing - they don't have time, energy or desire to work on my behalf.
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